ID Manager suddenly not working

[ATroyer]

I have been regularly updating my web app, and using ID Manager on my Upcloud server to manage my deployments. This morning I got only the Italian language version and the error below. I checked the RTC.db file to make sure it was for the correct language. I even copied it from my local computer. Any idea what may have caused that change?

[ljwilson]

In English: "unable to load incorrect xml format document"

From the screen shot it looks like the <IDManager Folder>\DBXML\ROOT.xml file (which stores all of the IDManager settings) is corrupt or missing. You might just try restarting IIS, maybe it is having trouble reading it.

...jack

[ATroyer]

Solved. For some reason the ROOT.xml file had become truncated. I compared it with a working copy from my local IDManager install and was able to paste in the missing section.